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Email Us - Ask an Expert

Email Reply Delay. 

The amazing support of our clients means we’re currently running a bit beyond our current capacity and we’re not able to get our written replies out to your enquiries as quickly as we would like.

We’re a little behind so, if you need an urgent reply – or would rather talk to someone directly – feel free to contact us by calling 0800 747 765 and ask for Dave: extension 579 (Mon-Fri business hours); or you can contact your local branch. We’d love to hear from you.

Need advice on what equipment is right for you?

Looking for something you don't see on our website?
Need technical assistance with a recent purchase from us?

Ask an expert and drop us a line!

We have experts in all product categories and your email will go directly to one of our highly skilled staff who can assist you further...

If you would like to reach one of our branches quickly, or to check stock availability at any of our branches, please call them directly on the numbers from our Store Locator page.

PLEASE NOTE: This contact form does not go directly to Rockshop branches and is not answered by our branches. Replies are usually made within 2 business days.

Please fill out the form below, carefully noting your email address and phone number as we can not reply if this is incorrect.


- this is not an automated reply system; all emails are considered and answered by a department Product Specialist.
- we are a New Zealand company and we show prices in New Zealand Dollars.
- these emails are most commonly answered during business hours, Monday to Friday.
- replies are usually made within 2 business days. 
- if you need an urgent reply, please ring your local branch directly - details can be found on our Store Locator page.
- if you want to know our branch opening times, please check these on the Store Locator page.
- as we are a retail store, we are unfortunately unable to offer equipment for hire.

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