News Current Lockdown Restrictions
Current Lockdown Restrictions
All of our Auckland branches are open at Alert Level 2.
The rest of New Zealand has entered Alert Level 1. Woohoo!
Click & Collect
We will fulfil your Click & Collect order as soon as practicable and will contact you when your order is ready to be collected – they will not be ready immediately. All Click & Collect orders are processed by our online sales team, not by the branch, so selecting Click & Collect may not speed up the process as the item might not actually be available at the branch requested.
You can order online via our website and select the Click & Collect option. Each store will have provision for you to pick up in a contactless fashion. There are set hours that Click & Collect will operate: you will be contacted and allocated a time.
You will need to present ID (the card that has been used for the purchase or another form of photo ID that we request you provide) on pickup. The team will confirm the ID before you pick up your goods. Staff handling your goods will have the appropriate PPE and we are ensuring the highest levels of hygiene, making sure boxes are as clean as we can possibly make them.
Given the overwhelming demand we have experienced online during lockdown, there may be delays in receiving your order. Couriers are currently experiencing unprecedented volumes nationwide, so your patience on this is appreciated.
Online orders can be delivered directly to you via contactless courier. All music gear that’s in stock from every Rockshop and KBB Music store is available online to purchase.
Repairs & Servicing
Our repair and service facilities are operating under Level 2 restrictions. Please call or email your local branch for details on how we can assist with repair and servicing issues.
Stores under Level 2 restrictions are unable to provide re-strings or accept new repairs at this time.
The Rest of New Zealand – Alert Level 1
All of our stores outside of Auckland are open, we encourage customers to keep a safe distance from people you don’t know while out and about, use hygienic practises and use the NZ COVID Tracer app to stay safe.
More info can be found here: https://covid19.govt.nz/alert-system/alert-level-1/
Auckland – Alert Level 2
Here's what you can expect during your Level 2 store experience:
Social distancing measures are still in place – Please keep 2 metres away from other people.
One of our team will meet you at the store entrance. If the store is at capacity you may be asked to wait. This is so we can ensure there is enough space for people to move safely around the store. On entry, you will be offered hand sanitiser. Please use it.
Staff are available to assist you with any questions or queries you have. Please ask before trying out any gear. Sound Rooms are limited to one person at a time, which means no groups of people. We recommend not touching gear unnecessarily.
Please remain in front of the store counter where our team will process your purchase. All counter surfaces and sales equipment are regularly cleaned and disinfected.
We are currently experiencing a very high volume of online orders. So there may be delays in processing your order, we appreciate your understanding.
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