For up to three years from your computer’s original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apple’s award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork. And you get global repair coverage for your Mac — both parts and labor — through convenient service options.
Service and support from the people who know your Mac best Every Mac comes with complimentary telephone technical support for 90 days from your Mac purchase and a one-year limited warranty. With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer’s purchase date. You can call Apple’s award-winning technical support experts as often as you like and get your questions answered. And if you need repair service, we offer convenient service options around the world.
One stop for technical support
Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Here’s what you get:
Direct access to Apple experts
Global repair coverage1
Onsite repair: Request that a technician come to your work site
Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
Apple hardware coverage
The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world. Apple hardware coverage includes:
Your Mac computer
Included accessories such as the power adapter
Apple memory (RAM)
AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule2
Apple display purchased with your Mac
Software support included
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of Mac topics, including:
Using the Mac OS X operating system
Quick how-to questions about iLife and iWork
Connecting to printers and AirPort networks
For Mac computers preconfigured with Mac OS X Server, the plan covers server administration and network management issues using the graphical user interface of Mac OS X Server.
What’s in the Box
Getting started guide
Terms and conditions
Diagnostic utility (TechTool Deluxe)
The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty.