Here is some information that may help you make the best decision for getting your goods to you. These tips are not exhaustive, and if you have any questions, please call us on 0800 PH RSOL (0800 747 765) during business hours.
Two important steps to note here.
1 - Please make sure you select the correct branch on the CHECKOUT screen.
2 - Please wait until a Rockshop staff member has contacted you to let you know that your product is ready for collection. The order has to be invoiced and processed before the goods can be picked up.
If the branch does not have the required goods in stock, they will have to be shipped in and there may be a cost for this depending on how soon you require them, and the size of the item. You do have the option of paying the additional fees for courier delivery at this point.
All the branches have regularly scheduled pallets which goods may be included on at no cost, or very low cost, however these are all routed through our Logistics Centre in Auckland so delivery times for palleted goods maybe 5-10 days approximately.
NB - photo identification will be required for you to collect the goods in-store.
The two companies we use for home deliveries are Courier Post and Bullet Freight.
Most of our couriered orders are sent through Courier Post (www.courierpost.co.nz). Some larger items may have to be freighted and Bullet Freight have outlets around the country for this service.
Once the goods are packed for delivery, we will forward the trace details to you as soon as we have them. HOWEVER - usually these are updated at the end of the working day and the goods usually arrive before we get the emails out.
If there is an issue with your delivery, lost goods, or damaged goods - you must contact us immediately. Issues outside of 7 days will not be resolved by the courier / freight companies.
A signature will be required and deliveries are usually attempted between 8am - 5pm.
Deliveries can not be made at a specific time due to the nature of courier runs and delivery times.
Saturday/Sunday deliveries are not normally available because the service is not available in all areas, and also not guaranteed.