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Consumer Warning

Overseas Sourced Products / Parallel Imported Products

Certain merchants who have businesses outside New Zealand are using their Websites to solicit sales of Musical instruments and equipment from customers in New Zealand. Similarly, some merchants within New Zealand (who are not New Zealand authorised dealers or agents) use the internet to resell Musical instruments and equipment which have been acquired from overseas sellers.

Customers who are considering the purchase of any instrument or equipment sourced from a company outside of New Zealand should be aware of the following:

 

Potential Safety and Fire Hazards

Musical instruments and equipment (hereafter termed “instruments” ) that are not manufactured for sale and use in New Zealand may have different electrical specifications and may require modification to operate using New Zealand electrical current. The unauthorized modification of these instruments may constitute a safety hazard. In particular, the unauthorized modification of power supplies to conform to New Zealand Electrical Specifications may constitute a fire hazard. Electrical regulations in NZ are stringent: products for use in NZ must be certified or are considered illegal for use. Moreover, the unauthorized modification of electrical wiring may void your homeowners, or premises, fire insurance policy. Subsequent damage to other equipment as a result of uncertified electrical items will not be covered under their respective warranties.

 

Non Safety Certification

All equipment and instruments manufactured for use and sale in the New Zealand have been tested and approved to comply with consumer safety standards established by various product safety organizations. Parallel imported instruments may not have this important safety certification.

 

Disputes Regarding Service, Warranty, Parts, and Returns

Non-authorised (for NZ) - including parallel imported- instruments will not be covered by any New Zealand warranties or by any division of the Rockshop Group. Also, New Zealand Authorized Service Centres will not perform modifications necessary for these units to operate in New Zealand and may not stock parts required to service them. The Rockshop Group will therefore be unable to resolve disputes regarding service or warranty issues of products purchased from foreign merchants or from parallel importers. You will have to contact the foreign merchant or importer directly for sales, service, and warranty issues. The Rockshop Group will not be responsible for product or equipment returns. You will have to contact the foreign merchant directly to make such arrangements.

Rockshop is aware of internet based re-sellers purporting to be the “authorised agents” or indicating they offer “authorised NZ service and warranty”. The Rockshop Group takes affirmative action, to protect your interests and the reputation of the Brand, against such re-sellers as these statements may be demonstrably false and misleading. In the event of any issue, you will have to return the item to the seller. You may have to wait for an unauthorized repair that may not use genuine parts, pay additional freight costs and/ or incur significant delay while the item is returned to the point of origin for service.

If you receive goods missing serial numbers, original packaging, manuals or with modified power supplies, you should return the goods to the merchant as these are unlikely to be authorised for distribution to, or for use in, New Zealand.

 

Disputes Regarding Non-Delivery and/or Improper Operation

Any disputes arising from the non-delivery and/or improper operation of these instruments must be settled with the merchant from whom the product was purchased. The Rockshop Group cannot offer any assistance in negotiating any claims arising from these purchases even if the brand is sold by the Rockshop Group of companies.

 

Legislative Considerations

The unauthorized importation of product may implicate various Legislative statutes, including customs laws and consumer protection statutes. Products that are manufactured for sale and use in New Zealand provide o ur New Zealand customers with musical instruments that are of the highest quality, that meet and exceed rigorous product safety tests, and that are guaranteed by warranty to perform as indicated. New Zealand Authorized Dealers are carefully selected for their commitment to superior customer service, before and after the sale. Therefore The Rockshop Group strongly recommend that customers purchase instruments from local Authorized Dealers: this information can most easily be found on the manufacturer’s website.