Browsing
- most of the site is set up as a
virtual shopping cart / ordering system. So most
of the product pages can be accessed from the links
provided by the Search Engines.
-
not all products are available all the time. The
site is as much an information site as it is an
ordering site. Some high end products may need to
be ordered from the manufacturer and this can take
up to 90 days or more in some cases.
- nothing is purchased by clicking on the Add button,
all this does is add the product to a shopping basket.
There are two more steps that need to be completed
before the list can be sent to us.
Website
Terms - various terms used on
this site.
-
E & OE - Errors and Omissions Excepted.
We endeavour to keep all information as accurate
as possible - however errors will occur from time
to time, due to the large scale and nature of our
business. Please feel free to query any information
by using the Contact Us page above, or the link
at the bottom of each product page. All prices will
be confirmed, and errors noted, prior to completion
of a sale.
-
RRP - Recommended Retail Price (where one
exists) : As set by the official supplier in NZ.
All prices are in NZ dollars and include GST.
-
RSP - Rockshop Sale Price : The price we
sell this item for. All prices are in NZ dollars
and include GST. Some items might be discounted
as part of a price special, others may be discounted
due to being end of line, shop-demo, floor-stock,
missing parts or minor damage. This
will be noted where possible
-
PRICING - All pricing is manually updated
directly from our in-store point of sale system.
Updates are scheduled for Mon, Wed, Fri however
as prices can be adjusted internally on a daily
basis pricing, disparities can occur. The point
of sale system is the governing factor in pricing
disparities, errors and omissions excepted.
-
POA - Our website shows “up to date”
stock and pricing for product that is currently
on hand. However, due to the vast number of products
available to us, and our various supply arrangements,
we may have run out of stock or be awaiting re-stocking
at that time. In order to keep our listings “live”
on the web our system will log these items as POA
[Price or Product on Application]. In addition,
there might be items awaiting arrival or undergoing
re-pricing, or we may not have the latest available
price from our supplier. Again these will show as
POA.
Finance Pricing / Weekly Figures - the
weekly figure is calculated on a 12,24 or 36 month
term, with no deposit, a $50 booking fee, interest
rate of 19.4% and
a $2.50 per month administration fee.
-Figures
are indicative only and may differ slightly from
actual figures which will be confirmed on finance
contract at the time of purchase.
-Insurance
is recommended as it offers further, specific cover
that your household insurance may not cover.
-Finance
Now's standard Terms and Conditions apply, see www.financenow.co.nz
for more details
Finance
0% Interest Promotions - from
time to time special 0% interest finance promotions
are run. These will be advertised on our website.
-1.
Minimum purchase $300.
-2. Subject to Normal Lending Credit Criteria: all
the normal checks and requirements of any contract.
-3. Booking Fee Applies: [ for example : normal
$55 booking fee ]
-4. Proof of insurance is required for the HP Agreement
(only if the CPI-Consumer Protection Insurance available
is not taken) i.e. a copy of your policy or advisement
from your insurer.
-5. The promotion runs from [ for example : 7th
September – 31st October, 2009].
-6. Excludes all Apple & Bose products. The
Rockshop reserves the right to exclude some clearance
items or already discounted products from this promotion.
-7. On conclusion of the 12 month 0% interest period,
normal interest charges apply.
Purchasing
Terms of Trade
- purchases may be made by credit card or direct
credit. For the direct credit, we will return email
you with a bank account number and a reference code.
Goods will be dispatched on the clearance of funds
into our account.
NB
: Goods purchased for business use are not subject
to the Consumer Guarantees Act (CGA) 1993. This
includes, but is not limited to, Schools, Churches,
Hospitality Industry, Professional Musicians, Studios
and any other Institutional purchases. This exclusion
also applies for goods purchased for re-sale, or
for use in repairs. The explicit written Rockshop
warranty then applies. Professional musician is
defined as any musician paid for any performance,
of any nature.
-
All credit card sales are New Zealand Only,
Overseas ordering must be arranged on a case by
case basis due to freight issues. Please give full
contact details when ordering.
- All online credit card sales are approved by our
secure credit card system provider (DPS). An online
approval is the first step in a two step process.
Once the final details of the transaction are completed
and the goods are shipped, the sale is then completed
by a Rockshop staff member.
- All orders received that are over $100 may be
confirmed: so a relevant contact number and / or
email address must be supplied. This is to avoid
the possibility that a credit card number has been
obtained without the owners knowledge or consent.
- All confirmed orders are dispatched same day,
stock levels permitting. You will be notified of
any potential delays at the earliest possible time.
- Most orders will be subject to an additional freight
charge, which you will be notified of by the order
confirmation phone call. Due to the volume of stock
we courier / freight, we offer exceptional courier
rates which you are able to take advantage of.
-
In the unlikely event that an item arrives damaged,
you must contact us immediately. Freight claims
arising from damage must be reported to the courier
company by us. in the appropriate format, within
seven (7) days of delivery. If you do not contact
us within this time, a claim can not be made and
no claim will be recognised.
- The reverse of your invoice contains all your
warranty information. The details on the front of
the invoice are what have been used to identify
you in our system. If there is a spelling mistake,
or an administration mistake, please contact us
immediately so that it can be rectified. Please
click here to download a PDF version of the reverse
of our invoice.
Legal
- While Webb Enterprises (T/A NZ Rockshop Group,
hereinafter referred to as NZ Rockshops, The Rockshop
or NZ Rockshop Group) has endeavoured to take all
reasonable and appropriate care in the preparation
of the content of this website and has no reason
to believe that any information contained on this
website is inaccurate, NZ Rockshop does not warrant
the accuracy, adequacy, or completeness of such
information, or that such information is error free.
- NZ Rockshop does not undertake to keep this website
updated. NZ Rockshop does not accept liability for
any loss or damage which may result either directly
or indirectly from reliance by you upon the accuracy
or currency of information contained on this website
including without limitation, where such loss or
damage is a result of or contributed to, by the
negligence of NZ Rockshop.
-
Details contained on this website relevant to Goods
have been prepared in accordance with New Zealand
law and may not satisfy the laws of any other jurisdiction.
We do not warrant that the details on this website
concerning those Goods will satisfy the laws of
any other jurisdiction. It is your responsibility
to determine whether these details satisfy the laws
of the jurisdiction where you reside (if that jurisdiction
is outside New Zealand). If the details do not satisfy
the laws of your jurisdiction, you may not order
any goods from this website.
-
Whenever you access this website, NZ Rockshop may
collect the following types of information from
you:
1. The IP address of your machine
when connected to the Internet and the domain
name from which you are accessing the Internet;
2. The operating system and the browser your computer
uses and any search engine you are using;
3. The date and time you are visiting;
4. The URLs of the pages you visit, as well as
any other information you may explicitly provide
in the course of accessing the website such as
your name, gender, email address and other personal
details such as telephone number.
-
For a copy of the reverse of our invoice, please
click here.
Freight - Interbranch/International
The Rockshop is proud of the brands
and lines we stock. We have -by far- the biggest,
and most extensive, selection of musical equipment
available in NZ. However, not all brands, models,
types and colours can be represented in every store:
These need to be shipped from one location to another.
Occasionally, your specific requirements cannot
be met by items we have in stock and a special order
may be appropriate.
Moving
gear around is expensive. Rockshop makes this facility
available to anyone, recouping a modest amount where
necessary to cover our costs on product that is
already competitively priced.
Following
are some basic “guides” as to what our
freight policies if goods are needed urgently
(ie 24-72hrs) :
1
- If you wantsto BUY something that has to be freighted
in and you pay the TOTAL price upfront - then Rockshop
will get it in for you freight free UNLESS:
*
it's an already discounted item in which case
the freight charge still applies; or
* it is a special order and you have requested
an urgent (airfreight) delivery; or
* it is very large or requires special handling
2
- If you simply want to VIEW something that has
to be freighted in, you pay the freight to get it
in: This is called a “Transfer Fee”
and it may be refundable on purchase. The client
will be separately invoiced for the Transfer Fee
at the time of the order.
3
- If you decide to purchase the goods, then the
Transfer Fee (freight charge) is refunded off the
purchase price (unless the goods are already discounted).
If you decide not to purchase, or the goods are
discounted, the Transfer Fee (freight charge) is
not refundable.
4
- If you have paid freight but DECIDE TO BUY something
else, then the Transfer Fee (freight charge) is
not refundable.
5
- You have the option of waiting until the item
comes in on a regular re-stocking shipment or palleted
shipment: In most cases, there will be no freight
charge. However, as not all items are carried by
all branches, this offer may not be available, or
there may still be a freight charge.
Branch
Manager’s discretion applies on all points
and at all times.
If
you have any queries regarding this procedure, please
email the relevant department on the Contact Us
page above, for more information
Freight
- Website The
website online ordering system uses a guide for
pricing out freight on orders, however different
items have different costs and the deals will be
dealt with individually.
You
will contacted if there is a cost increase on your
order.
If
there is a refund on the freight charge, it will
be issued to you where appropriate.
Freight
charges are noted as 'FREIGHT AND PACKAGING' on
your invoice and cover the freight cost as well
as the packaging and sending of the goods.
