Auckland Drumshop, Auckland
Jan 2008

Position: Retail Customer Services - Drums

Location: Auckland Drumshop, K Road, Auckland

Status: Full Time - Holidays and weekend work will be required.

Start Date: Immediate if required and sutiable

Key Skill Requirements:

Position Summary:
An experienced, mature and proactive person is required for a sales & support role at the Auckland Drumshop specialising in Drums and percussion products.

The right applicant will have demonstrated wide knowledge of playing drums in a professional or semi-professional context, drum products and relevant retail sales experience. Computer skills are essential.

The Rockshop is, unquestionably, NZ’s biggest outlet for Drum and Percussion products in NZ presenting all the premium brands and supplying equipment and advice from learner to professional.

You will need to be very comfortable with customers, secure as part of a team, organized and extremely motivated. You will be in charge of significant stock, ensuring the premium brands distributed by the Rockshop are presented, displayed and supported extremely well. You will be composed under pressure and demonstrate excellent follow up for your client enquiries.

You will have a high degree of autonomy: Maturity, sound judgment, common sense and initiative is essential.

The Job of Retail Customer Service is one of the most important in the Rockshop Group. You are one of the front line staff and your knowledge, presentation, reaction, understanding of policy and procedures, merchandising and selling ability determines how clients respond to the business.

We aim for repeat business and winning “customers for life”. It is vital that every interface you have with a client is of the highest professional standard. We have policies and procedures but, the main emphasis is to keep the client satisfied wherever possible.

We reward initiative, demand professionalism, expect excellence and together we create an environment that is challenging, successful and fun. Communication and consultation is vital to the Group. Your inputs on issues ranging from stock selection, to brand support to policy are always encouraged.

This is an opportunity to build a career within a progressive, and rapidly expanding, Company. Training, both on the job, and through The Retail Industry Training Organisation ( National Certification in Retail) is offered.

Education, Skills & Experience

Essential:
• Previous relevant experience in a retail and/ or customer service environment
• Competency in playing and demonstrating aspects of drums and percussion
• Computer skills, word processing, data entry
• Must be passionate about music and musical equipment
• Ability to think logically and complete administrative tasks clearly, accurately and on time
• Superior communication skills - verbal and written
• Numerically literate
• Ability to prioritise tasks and time to complete assigned duties
• An ability to self manage and supervise other staff
• Willingness to accept instruction and retain information
• Work effectively under pressure in a high volume work environment
• Experience in working in a team environment
• Deal well with people of all ages

Desireable:
• Professional performance credentials
• Relevant Tertiary qualification i.e. SIT, SAE, Mainz, Diploma or Degree qualification
• A proven ability to develop, maintain and build new relationships

We offer to the right person:
• competitive remuneration
• a challenging, dynamic and flexible workplace environment
• the opportunity to work with top brands
• a career in the music industry with the industry leaders
• a great friendly team
• external training opportunities: Retail ITO, National Certificates in Retail

If this sounds like you, please apply in writing, or via email, with your CV to:

The Manager
Re : Drum Sales Position
Auckland Drumshop
78 Karangahape Road
Auckland

Or email to mark@rockshop.co.nz
Ref: Drums Sales Position - Auckland Drumshop

Applications close 15th February 2008