Wellington Rockshop - Drums

Position: Retail Customer Services - Drums

Status: Full time

Start Date: Immediate if required and suitable

Position Summary:
An experienced, mature and proactive person is required for a sales & support role at the Wellington Rockshop specializing in Drums and percussion products.

The right applicant will have demonstrated wide knowledge of playing drums in a professional or semi-professional context, drum products and relevant retail sales experience. Computer skills are essential. Ability in playing and demonstrating other instruments would be a considerable advantage.

The Rockshop is, unquestionably, NZ’s biggest outlet for Drum and Percussion products in NZ presenting all the premium brands and supplying equipment and advice from learner to professional.

You will need to be very comfortable with customers, secure as part of a team, organized and extremely motivated. You will be in charge of significant stock, ensuring the premium brands distributed by the Rockshop are presented, displayed and supported extremely well. You will be composed under pressure and demonstrate excellent follow up for your client enquiries.

You will have a high degree of autonomy: Maturity, sound judgment, common sense and initiative is essential.

The Job of Retail Customer Service is one of the most important in the Rockshop Group. You are one of the front line staff and your knowledge, presentation, reaction, understanding of policy and procedures, merchandising and selling ability determines how clients respond to the business.

We aim for repeat business and winning “customers for life”. It is vital that every interface you have with a client is of the highest professional standard. We have policies and procedures but, the main emphasis is to keep the client satisfied wherever possible.

You will have some specific duties that will be assigned by your Management Team. However, while you may have specialist skills that dictate the majority of your functions you will be expected to “crossover” into all other areas of the store and be familiar with their general stock, functions, resources, and standards.

We reward initiative, demand professionalism, expect excellence and together we create an environment that is challenging, successful and FUN. Communication and consultation is vital to the Group. Your inputs on issues ranging from stock selection, to brand support to policy are always encouraged.

This is an opportunity to build a career within a progressive, and rapidly expanding, Company. Training, both on the job, and through The Retail Industry Training Organisation ( National Certification in Retail) is offered.

Education, Skills & Experience

Essential:
· Previous relevant experience in a retail and/ or customer service environment
· Competency in playing and demonstrating drums and percussion
· Computer skills, wordprocessing, keyboard, data entry
· Must be passionate about music and musical equipment
· Ability to think logically and complete administrative tasks clearly and accurately
· Good communication skills - verbal and written
· Numerically literate
· Ability to prioritise tasks and time to complete assigned duties
· An ability to self manage and work unsupervised
· Willingness to accept instruction and retain information
· Work effectively under pressure in a high volume work environment
· Experience in working in a team environment
· Deal well with people of all ages

Desireable:
· ability to demonstrate other instruments or music technology
· a proven ability to develop, maintain and build new relationships

We offer to the right person:
· competitive remuneration
· a challenging, dynamic and flexible workplace environment
· the opportunity to work with top brands
· a career in the music industry with the industry leaders
· a great friendly team
· external training opportunties

If this sounds like you, please apply in writing - applications close 23rd Nov 2007 or via email, with your CV to:

The Branch Manager
Re: Senior Drum Position
Wellington Rockshop
57 Manners St
Manners Mall
Wellington

Or email to max@rockshop.co.nz -
Ref: Senior Drums Position – Wellington Rockshop

Applications close Friday 23rd November 2007