Wellington Rockshop
Oct / Nov 2007

Position: SENIOR Retail Customer Services – Keyboards / Hi Tech

Location: Wellington Rockshop

Status: Full Time - Senior

Start Date: Immediate if required and suitable

Position Summary:
An experienced, mature and proactive person is required for a Senior sales & support role at the Wellington Rockshop specializing in Keyboard and Hi Tech products.

Applicants will be able to demonstrate a wide knowledge of playing keyboard and digital pianos in a professional or semi-professional context, keyboard products and relevant retail sales experience. Computer skills are essential. Ability in playing and demonstrating other instruments would be a considerable advantage.

You will need to be very comfortable with customers, secure as part of a team, organized and extremely motivated. You will be in charge of significant stock, ensuring the premium brands distributed by the Rockshop are presented, displayed and supported extremely well. You will be composed under pressure and demonstrate excellent follow up for your client enquiries.

You will have a high degree of autonomy: Maturity, sound judgment, common sense and initiative is essential.

The Job of Retail Customer Service is one of the most important in the Rockshop Group. You are one of the front line staff and your knowledge, presentation, reaction, understanding of policy and procedures, merchandising and selling ability determines how clients respond to the business.

We aim for repeat business and winning “customers for life”. It is vital that every interface you have with a client is of the highest professional standard. We have policies and procedures but, the main emphasis is to keep the client satisfied wherever possible.

You will have some specific duties that will be assigned by your Management Team. However, while you may have specialist skills that dictate the majority of your functions you will be expected to “crossover” into all other areas of the store and be familiar with their general stock, functions, resources, and standards.

We reward initiative, demand professionalism, expect excellence and together we create an environment that is challenging, successful and FUN. Communication and consultation is vital to the Group. Your inputs on issues ranging from stock selection, to brand support to policy are always encouraged.

This is an opportunity to build a career within a progressive, and rapidly expanding, Company. Training, both on the job, and through The Retail Industry Training Organisation ( National Certification in Retail) is offered.

Education, Skills & Experience

Essential:
• Previous relevant experience in a retail and/ or customer service environment
• Comprehensive computer skills, wordprocessing, keyboard, data entry:
• Ability to think logically and complete administrative tasks clearly and accurately
• Excellent communication skills – verbal and written to translate complex issues
• Numerically literate
• Ability to prioritise tasks and time to complete assigned duties
• An ability to self manage and work unsupervised
• Willingness to accept instruction and retain information
• Work effectively under pressure in a high volume work environment
• Experience in working in a team environment
• Deal well with people of all ages
• A high level of playing ability

Desireable:
• Professional performance credentials
• Relevant Tertiary qualification i.e. SIT, SAE, Mainz, Diploma or Degree qualification
• A proven ability to develop, maintain and build new relationships

We offer to the right person:
• competitive remuneration
• a challenging, dynamic and flexible workplace environment
• the opportunity to work with top brands
• a career in the music industry with the industry leaders
• a great friendly team
• external training opportunities: Retail ITO, National Certificates in Retail

If this sounds like you, please apply in writing, drop off in person or via email, with your CV to:

The Branch Manager
Re: Keyboard / Hi Tech Position
Wellington Rockshop
57 Manners St
Manners Mall
Wellington

Or email to max@rockshop.co.nz -
Ref: Senior Keyboard Position – Wellington Rockshop

Applications close Monday 23rd November 2007