Botany Rockshop - (Botany Downs Town Centre)

Position: Customer Services / Retail Sales

Status: Full time - Junior / Regular

Start Date: Immediate if required and suitable

Position Summary: Junior / Regular Salesperson

Hours: Part time, 25 hours per week, including 2 late nights.
   -Thursday 5.00-9.00pm
   -Friday 9.00-3.00pm
   -Saturday 9.00-5.30pm
   -Sunday 10.00-5.30pm

Botany Rockshop is unique in the Rockshop Group. It is the only Branch open 363 days per year and has 2 late nights per week. This makes Botany Rockshop (BRS) a popular destination store for musicians from all over Auckland. This is a very "personal" store with a high number of regular clients and a strong family focus.

This full time role will involve some late nights and weekend work as a regular part of the position.

The Job of Retail Customer Service is one of the most important in the Group (which encompasses Rockshop). You are one of the front line staff and your knowledge, presentation, reaction, understanding of policy and procedures, merchandising and selling ability determines how clients respond to the business.

We aim for repeat business and winning "customers for life". It is vital that every interface you have with a client is of the highest professional standard. We have policies and procedures but, the main emphasis is to keep the client satisfied wherever possible.

You will need to be familiar with a wide range of Rock n Roll equipment. Whether you play guitar, bass, keyboards or drums, are a DJ or sound engineer, you will you will be expected to "crossover" into all other areas of the store and be familiar with their general stock, functions, resources, and standards. Being a good all rounder and being prepared to "give it a go" are essential.

However, we are looking for someone with good instrument (guitar and bass) ability and a sound skill base with other musical equipment products. Applicants with Retail experience and / or demonstrated sales ability will have a significant advantage.

There is constantly new equipment, functions, capabilities and techonology resources being released into the market…and you will be at the centre of it all! You will need to be very comfortable with technology. You will be motivated to learn about new equipment, being quick to grasp the fundamentals of new gear. An effective communicator, you will be able to explain equipment features and translate technical jargon into a format suitable for almost any client.

An ability to work unsupervised, take responsibility and show initiative are key.

We reward initiative, demand professionalism, expect excellence and together we create an environment that is challenging, successful and FUN. Communication and consultation is vital to the Group. You will be working as part of a successful team in NZ's biggest, and most professional, musical instrument retailer: we are large organisation providing great future prospects and opportunities to the right people.

Education, Skills & Experience

Essential:
· Previous relevant experience in a retail and/ or customer service environment
· Competency in playing and demonstrating guitar and bass
· Computer skills, wordprocessing, keyboard, data entry
· Must be passionate about music and musical equipment
· Ability to think logically and complete administrative tasks clearly and accurately
· Good communication skills - verbal and written
· Numerically literate
· Ability to prioritise tasks and time to complete assigned duties
· An ability to self manage and work unsupervised
· Willingness to accept instruction and retain information
· Work effectively under pressure in a high volume work environment
· Experience in working in a team environment
· Deal well with people of all ages

Desireable:
· ability to demonstrate other instruments or music technology
· a proven ability to develop, maintain and build new relationships

We offer to the right person:
· competitive remuneration
· a challenging, dynamic and flexible workplace environment
· the opportunity to work with top brands
· a career in the music industry with the industry leaders
· a great friendly team
· external training opportunties

If this sounds like you, please apply in writing - applications close 6th July 2007 or via email, with your CV to:

Olivia Colenso
Botany Rockshop
40 Town Centre Drive
Botany Downs

olivia@rockshop.co.nz

Ref: GMI position - Botany Rockshop