Auckland Digital - (K' Road)

Position: Retail Customer Services - Hi Tech and DJ / PA

Location: Auckland Rockshop Digital / Keyboards

Status: Full time - Junior / Regular

Start Date: Immediate if required and suitable

Position Summary:
An enthusiastic and proactive person is required for a sales & support role at our busy digital department of the Auckland K Rd branch.

A wide knowledge of computer recording, keyboards, PA systems and retail sales experience preferred. Computer skills and keyboard skills are essential.

This is one of the fastest growing and most dynamic areas within the Music world and the Hi tech / Keyboard role is unquestionably one of the most challenging in the Rockshop. There is constantly new equipment, functions, capabilities and techonology resources being released into the market … and you will be at the centre of it all!

You will need to be very comfortable with technology. You will be motivated to learn about new equipment and software, being quick to grasp the fundamentals of new technology. An effective communicator, you will be able to explain complex functions and translate technical jargon into a format suitable for almost any client.

Whether your strength is HiTech or Keyboard, you will be required to learn and demonstrate the other equipment that will form part of your extensive equipment portfolio.

The Job of Retail Customer Service is one of the most important in the Rockshop Group.You are one of the front line staff and your knowledge, presentation, reaction, understanding of policy and procedures, merchandising and selling ability determines how clients respond to the business.

We aim for repeat business and winning "customers for life". It is vital that every interface you have with a client is of the highest professional standard. We have policies and procedures but, the main emphasis is to keep the client satisfied wherever possible.

You will have some specific duties that will be assigned by your Management Team. However, while you may have specialist skills that dictate the majority of your functions you will be expected to "crossover" into all other areas of the store and be familiar with their general stock, functions, resources, and standards.

We reward initiative, demand professionalism, expect excellence and together we create an environment that is challenging, successful and FUN. Communication and consultation is vital to the Group. Your inputs on issues ranging from stock selection, to brand support to policy are always encouraged.

Education, Skills & Experience

Essential:
· Previous relevant experience in a retail and/ or customer service environment
· Comprehensive computer skills, wordprocessing, keyboard, data entry
· Understanding of basic Computer Music Software, concepts and applications
· Must be passionate about music technology
· Ability to think logically and complete administrative tasks clearly and accurately
· Excellent communication skills - verbal and written to translate complex issues
· Numerically literate
· Ability to prioritise tasks and time to complete assigned duties
· An ability to self manage and work unsupervised
· Willingness to accept instruction and retain information
· Work effectively under pressure in a high volume work environment
· Experience in working in a team environment
· Deal well with people of all ages
· Competency in DJ and/ or Sound reinforcement (PA) equipment

Desirable:
· Experience as a performer and / or recording / sound engineer
· A proven ability to develop, maintain and build new relationships

We offer to the right person:
· competitive remuneration
· a challenging, dynamic and flexible workplace environment
· the opportunity to work with top brands
· a career in the music industry with the industry leaders
· a great friendly team
· external training opportunties

If this sounds like you, please apply in writing, or via email, with your CV to:

Hitech Position
Auckland Rockshop
100 Karangahape Rd
Newton, Auckland 1002

Or email to leon@rockshop.co.nz

Ref: Hi Tech position - ARS DJ/PA